Returns Policy

Returns Period

You have 14 days from the date of delivery to return your order. To be eligible for a return, items must be unused, unopened, and in their original packaging.

How to Return

To initiate a return, please contact our support team with your order details:

WhatsApp: +44 7838 175052
Email: support@jshealthyliving.com

We will provide you with return instructions and a return address.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a fault on our part (e.g., damaged or incorrect items). We recommend using a tracked shipping service.

Refunds

Once we receive and inspect your returned items, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5-10 business days.

Damaged or Faulty Items

If you receive a damaged or faulty item, please contact us immediately with photos of the damage. We will arrange a replacement or refund at no additional cost to you.

Non-Returnable Items

For hygiene reasons, opened or used products cannot be returned. Please ensure you are happy with your order before opening the packaging.

Questions?

If you have any questions about our returns policy, please don't hesitate to contact us. We're here to help.